Getting Started

• Which file format works best for my cutting machine?
• How do I download my designs using Google Chrome on a laptop/desktop?
• How do I download my designs using Mozilla Firefox on a laptop/desktop?
• How do I download my designs using Safari on a laptop/desktop?

Cutting Designs

• What is a cutting design?
• How do I use cutting files that contain scoring lines?

Drawing Designs

• What is a drawing design?
• Parts of my drawing design look filled in (like a cutting design) in my Cricut software. What do I do?

Cut & Quilt Designs

• What is a cut and quilt design?
• How do I use a cut and quilt design in my Cricut software?
• How do I use a cut and quilt design in my Silhouette software?
• How do I use a cut and quilt design in my eCal software?
• How do I use a cut and quilt design in my Brother Canvas Workspace?

Cut & More Designs

• How do I use designs that combine cutting and drawing?

Troubleshooting/Hints

• My design is shifting up on my mat using my Cricut machine. What do I do?
• I'm cutting iron-on material (HTV) for the first time. What do I need to know?
• What has been updated on the new site?

My Account

• I'm having trouble signing in. What do I do?
• I forgot my password. What do I do?
• How do I change my billing address, account password, or newsletter subscription status?
• What is your refund policy?
• I have a question that is not answered here. How can I contact your customer service team?